Troy McQuagge, the CEO of USHealth Group, is known for transforming the firm into world-class insurance solution provider through innovation. He has more than three decades of experience in the insurance industry, especially in the sales. It helped McQuagge to understand various complexities related to the insurance servicing and customer concerns. His insights and commitment to providing highest quality service to the customers helped him to become the CEO of the insurance firm. McQuagge looks for ways to diversify the insurance solutions as he understands that each customer’s priorities are different. He works closely with advisors of the company and looks for real-time issues along with solutions.
In 2010, Troy joined USHealth Group as the CEO of its Advisor group, USHEALTH Advisors. He redesigned the Advisor group of the firm keeping sales, profitability, and increased customer engagement in mind. McQuagge created an excellent supporting platform for USHEALTH Advisors that included training, advancement, and sales support services. His initiatives converted USHEALTH Advisor program to be one of the best career paths in the insurance sector, leaving other players far behind. Additionally, his perfectly designed compensation plan for the advisors ensured bringing their best out of the box. Interestingly, it also ensured greater customer engagement, satisfaction, and a spike in sales numbers.
McQuagge’s initiatives in USHEALTH Advisors helped him to promote as the CEO of USHealth Group in 2011. In the role, he framed the long-term growth of the firm by capitalizing its highly skilled and dedicated employees of it. His strategic plan included better customer experience through world-class service. McQuagge oversaw the operations of the company and ensured that the numbers are beaten in every quarter and financial year. In 2014, he was promoted to the President of USHEALTH Group for registering highly successful fiscal results. It should be noted that the company made the highest sales growth trajectory in the past four years along with record profit. Further, the stock value of USHealth Group currently stands at a price more than ten times the price of 2010 – the year McQuagge joined the firm.
His contributions to the USHealth Group helped him to grab many industrial recognitions as well. He was named as the Most Innovative CEO – 2016 in insurance sector by CEO World Awards. It should be noted that the prestigious award recognizes executives with leadership, organizational performance, innovation, CEO case studies, new products or services, milestones from major industries, and corporate social responsibility. Organizations around the world, including private, public, non-profit, for profit, and more, can submit their nominations for the prestigious award. McQuagge said that it was a testament to the commitment to innovation and excellence of the Group. He also praised the captive career agents of the firm for their relentless work that supported him to secure the award.
Interestingly, McQuagge also became a Gold Winner at the CEO World Awards – 2017 as well. And this time, the award was given for his corporate social responsibility initiatives inside the firm. The company’s “Month of HOPE” was chosen as the best CSR initiative among the companies of strength from 100-499 employees. It should be noted that the program saw the active participation of more than 1000 agents and employees, and that translated into changing lives of more than 170,000 people through various charitable activities across the country. Interestingly, McQuagge personally oversees the activities of HOPE – the nonprofit wing of USHEALTH Advisor.
Tory also grabbed the prestigious One Planet Awards – 2016 for professional and business excellence. The Award program is designed to recognize leaders with business and professional excellence in every industry. Interestingly, the efforts of McQuagge also helped the USHealth Group to claim a number of awards and recognition as well. His customer service drive and sales initiatives helped the insurance provider to claim the 11th Gold Stevie® Award in 2016. The award is given as a recognition of the outstanding customer service and excellent sales experience USHealth Group gave to its customers. It should be noted that there were more than 2,300 nominations for the award from various organizations.
Mr. McQuagge started his career in 1983 with Allstate Insurance Company, and he continued with the firm for more than a decade. In the year 1995, he joined United Insurance Companies Inc. in its Student Insurance Division. McQuagge was promoted to the President of UGA, the insurance agency of UICI, in 1997. It should be noted that Troy helped the firm to register record sales during the period. In the year 2006, the firm was acquired by some private investors, and the name of the company changed to HealthMarkets. Also, McQuagge was asked to lead all the marketing and sales efforts of the firm. As the President of the company, Troy led the Agency Marketing Group of HealthMarkets to make sales over $1Billion in 2007.
While coming to the education, McQuagge completed his graduation in legal studies from the University of Central Florida. He has a deep compassion to the struggling communities of the society and supports various initiatives that are aimed to uplift them. As a leading executive in the insurance sector, McQuagge offers both his time and money to various philanthropic organizations. He collaborated with Semper Fi Fund, HopeKids Dallas, HopeKids Phoenix, and Crisis Nursery Phoenix and contributed funds to them. McQuagge worked as a volunteer labor to Phoenix of New Orleans and as a community volunteer for Trinity Habitat for Humanity. Troy currently lives in Coppell, Texas, and he is interested in the educational and cultural aspects of the city. https://www.ushacareers.com/hope/